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Workers' behaviour and responses to bullying

Workplace bullying behaviour is usually demonstrated by managers or supervisors victimising people lower down the hierarchy. However, it can be found between colleagues who are equivalents or, rarely, directed towards senior employees.

Also, it may be performed by one individual, a small group or a majority of workers. The effects are no less damaging and the behaviour is just as unacceptable regardless of the worker status or numbers involved.

For example, where one worker is regularly the butt of colleagues' jokes, that would constitute bullying if the behaviour caused distress to the target or was unwanted. Such effects can be difficult to discern as workers may feel the need to "play along" for the sake of being part of the group.

Similarly, and more obviously, ostracising colleagues or subjecting them to unreasonable criticism, insults or physical abuse will be regarded as bullying or harassment.

And, of course, any less favourable treatment displayed to someone where gender is a factor will be considered to be sexual harassment.

Common sense dictates some steps that anyone can take to ensure that they are not bullying colleagues, whether they consider the behaviour to be serious or not.

Remember that, in all cases, the crucial factor is the effect on the target of the behaviour.

It may also be helpful to consider what you can do to assist people you work with.

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Never initiate or join in with any behaviour likely to cause distress or great embarrassment.

   
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Do not make any sexual references unless in company in which you know it will not cause embarrassment.

This will include written, verbal or visual references, innuendos or inappropriate gifts. Forwarding risqué emails is often done absent-mindedly but can cause offence, embarrassment or intimidation.

Likewise, even invading a colleague's social space could constitute harassment.

   
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If a colleague indicates that your behaviour is causing them distress, discomfort or embarrassment, you should indicate your willingness to respect their wishes and immediately desist from any behaviours that may cause upset, without prejudice to the person remarking on your conduct.

   
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Do not tolerate graffiti, notes, emails, cartoons etc. that refer to colleagues and never circulate offensive material of any kind.

   
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If you are aware that a colleague is being bullied, offer your support, discreetly and informally. Offer to take note of any incidents witnessed and the details of any conversation you have with the victim, on the subject.

If the victim feels unable or unwilling to talk about the problem suggest that they confide in someone and that they discuss the matter with the Mother or Father of Chapel.

Never dismiss or play down any revelation of bullying as your reaction may dissuade the victim from seeking further assistance.

If you challenge bullying behaviour directed at a colleague, do so with regard to the likely effects on the victim. You should always seek to help establish an environment where bullying and harassment are not present but be careful not to do anything that may cause greater problems for the victim.

   
bullet Discuss issues that arise with your workplace union representative and ensure that he or she is aware of any bullying that may be occurring.
   
bullet Direct colleagues to the resources on this website.
 
Bullying and Harassment at Work: A Guide for Managers and Employers (ACAS)
 
Bullying and Harassment at Work: Guidance for Employees (ACAS)
 
© 2004 NUJ & Contributors
 
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