Trades unions are increasingly involved in bullying cases and most now recognise the problem as an issue that must be eradicated from the workplace.

One of the most important things a rep can do is make it clear that the victim has a source of moral and practical support.

It can be difficult to talk about being bullied as there may be feelings of embarrassment or a fear that the member will appear to be foolish when recounting a series of minor episodes.

A Mother or Father of Chapel should also be sensitive to the fact that repeating insults or recounting details of certain types of behaviour can cause a great deal of discomfort.

The TUC also has a number of suggestions for union reps, when approached by a member:

	Encourage members to keep a diary, recording specific instances of bullying
	Carry out discreet investigations to determine whether the problem is confined to one individual or several members, always without compromising the trust of the complainant
	Outline the member's options, including possible consequences, and jointly agree a plan of action
	Involve the member at every stage and ensure that he or she is in agreement with your assessment of the problem and planned responses
	Report the incident to the management
	Represent the member at all stages of the inquiry
	Ensure that the case is dealt with in accordance with agreed procedures and legal requirements and without unnecessary delay
	Seek help and advice from the union, if required